FAQS - Tawfaah

General Questions

Are your perfumes 100% authentic?

Yes, we only sell 100% original perfumes sourced from trusted distributors. No replicas, no imitations.

Do you sell both men’s and women’s fragrances?

Absolutely. Our collection includes men’s, women’s, and unisex perfumes to suit everyone’s taste.

Do you have unisex perfumes?

Yes, we stock a wide range of unisex fragrances designed for both men and women.

Which brands are available at Tawfaah?

We offer renowned brands such as Lattafa, Afnan, Brut and many more.

Do you restock sold-out perfumes?

Yes, we regularly restock. If your favorite perfume is unavailable, you can contact us to check restock dates.

How do I know which perfume will suit me?

You can explore our Shop by Notes and Shop by Brand sections, or contact our team for personalized recommendations.

Can I request a specific brand or fragrance?

Yes, if we don’t currently stock it, we’ll try our best to source it for you.

Do you sell testers or only full bottles?

Currently, we only sell sealed, original full bottles to ensure authenticity.

Payment & Policy

What payment methods do you accept?

We currently offer Cash on Delivery (COD) across Pakistan.

Do you offer Cash on Delivery (COD)?

Yes, you can pay at your doorstep once your order arrives.

Do I need to pay in advance?

No, there’s no advance payment required. You only pay when your order is delivered.

Is my payment secure?

Yes. Since we use COD, you only pay upon receiving your order, ensuring a safe shopping experience.

What is your return policy?

We accept returns only if the product is damaged, defective, or incorrect. Please notify us within 48 hours of receiving your order.

Can I exchange a perfume if I don’t like the scent?

Unfortunately, due to hygiene and authenticity reasons, we cannot accept returns for opened or used perfumes.

How do I request a refund?

If your product is damaged or incorrect, contact us via email or WhatsApp within 48 hours. Refunds are processed once we verify the return.

Are there any hidden charges or extra fees?

No. You only pay the product price plus any applicable delivery fee, clearly shown at checkout.

Shopping Questions

How long does delivery take?

Delivery usually takes 2–5 working days, depending on your city.

Do you deliver all across Pakistan?

Yes, we deliver to all major cities and towns in Pakistan.

How much is the delivery fee?

Delivery charges vary by location and are shown at checkout before confirming your order.

Can I track my order?

Yes, you’ll receive a tracking number once your order has been dispatched.

Do you offer same-day or next-day delivery?

Currently, we do not offer same-day delivery. Most orders arrive within 2–5 days.

How do I place an order on your website?

Simply browse our perfumes, add items to your cart, and proceed to checkout. It only takes a few clicks.

Can I cancel or change my order after placing it?

Yes, but only if your order has not been dispatched. Contact us immediately for assistance.

Do you offer discounts, sales, or loyalty rewards?