At Tawfaah, your privacy is very important to us. This Privacy Policy explains how we collect, use, and protect your personal information when you shop with us in Pakistan. By using our website, you agree to the practices described below.
1. Information We Collect
When you shop on our website, we may collect the following information:
Name, phone number, and delivery address (for order processing).
Email address (for communication and order updates).
Payment details (only limited to COD – we do not store card/bank details).
Browsing data such as IP address, device type, and pages visited (for analytics).
2. How We Use Your Information
We use your personal information to:
Process and deliver your orders.
Contact you regarding your purchase, delivery, or customer service inquiries.
Provide updates on new arrivals, offers, and promotions (if you opt-in).
Improve our website, services, and shopping experience.
3. Payment & Security
We currently offer Cash on Delivery (COD) as our primary payment method in Pakistan.
We do not store any sensitive financial data like credit/debit card details.
Your personal information is stored securely and is not shared with unauthorized third parties.
4. Sharing of Information
We respect your privacy and never sell or trade your information. However, we may share your details with:
Courier partners (to deliver your order).
Legal authorities if required under Pakistani law.
5. Cookies & Tracking
Our website may use cookies to enhance your shopping experience. These help us understand browsing patterns and improve website performance. You can disable cookies in your browser settings if you prefer.
6. Your Rights
As a customer in Pakistan, you have the right to:
Request access to the personal information we hold about you.
Ask us to correct inaccurate information.
Request deletion of your data (except where required for legal or delivery purposes).
7. Changes to This Policy
We may update this Privacy Policy from time to time. All changes will be posted on this page with the updated date.
8. Contact Us
If you have any questions about this Privacy Policy or how your data is handled, please contact us:
📧 Email: support@tawfaah.com
📞 WhatsApp: +92 XXX XXXXXXX
📍 Address: [Add your city, Pakistan]